
Anne Wood
- Flag inappropriate
- Show review history
Working now. Does what it should. Pretty simple to use. App was working fine then it had an update and it won't open or it takes ages to open or it says error try again. I've uninstalled it, cleared the cache and data, started all over again with the same problem. Can't get in to the app at all now.
4 people found this review helpful
NewDay Ltd
February 10, 2025
We're sorry to hear this, Anne. We're aware of issues with logging in involving some broadband services. We're looking into this issue and hope to resolve this quickly. For now, please try log in using your mobile data and not your wifi or log in using the web version of the app We apologise for any inconvenience caused. - JJ

Simon Boyle
- Flag inappropriate
- Show review history
Honestly a terrible app. Doesn't work most of the time, and that's over several devices. Removes any and all convenience it's supposed to have. Would be easier going back to paper bills. Trash app. Useless. Not worth the few MB it takes up on the phone. Try testing your app before releasing trash to the public
1 person found this review helpful
Hi Simon Boyle, we're sorry to hear this. Please try clearing cache and cookies on your device and/or updating your devices' software. You're more than welcome to contact our friendly Customer Service Team on: 0333 220 2692 should you require any further assistance - Steve

Rachel Stainrod
- Flag inappropriate
- Show review history
Absolutely fed up of not being able to access my account. App won't load, and if I try to log in online, it says they're having technical issues that they're hoping to fix, so try again later. That's been the case for 2 weeks now. Best part is the Aqua app is the same (not loading) yet I can access that online. Same company so what's going on? Edit Thanks for responding but, no, that doesn't work either meaning I have zero access to my account information. It's now been 3 weeks
4 people found this review helpful
NewDay Ltd
February 11, 2025
We're sorry to hear about this, Rachel. We're aware of issues with logging in involving some broadband services. We're looking into this issue and hope to resolve this quickly. For the time being, please try log in using your mobile data and not your wifi. We apologise for any inconvenience caused. - JJ