Co-operative Bank BusinessHelp

1.6
86 reviews
10K+
Downloads
Content rating
PEGI 3
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About this app

With The Co-operative Bank Business Help secure messaging app, you can send
messages to our dedicated customer support advisors wherever and whenever it
suits you.
Because messages are encrypted and private you can send confidential information,
ask any question so you can get the right help for your business banking questions.
You will identify yourself the first time you use the app or if you change device or
PIN. This could include being asked to scan an identity document and undertake a
facial recognition check.

Key features

 Get help with your business banking queries
 Chat with our dedicated customer support advisors
 Send/Receive messages, photos, videos, files to get help with business
banking wherever and whenever it suits you

Who's it for?

The Co-operative Bank Business Help app is for Co-operative Bank business
banking customers. 

What can I do?

You can use the app for help with your servicing queries including:

 online banking support
 security tokens set ups
 card queries
 transaction queries
Updated on
Sep 10, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Financial info and 4 others
This app may collect these data types
Personal info, Financial info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

1.6
86 reviews
Andy Gardner
12 May 2023
So we need a shoddy second app to help us use the shoddy first app? Why not combine the two shoddy apps into one big shoddy app? Or better still, fix the first one so a second one isn't needed. Again, this is amateur hour from a bunch of chancers that have no idea what a banking customer wants in 2023. I've advised this on the recurring questionaire I have to click through to use your service. Have a look at how Tide, Revolut, Starling, Monza do things - copy them to the letter.
414 people found this review helpful
Did you find this helpful?
The Co-operative Bank UK
6 November 2023
Hi Andy, I'm sorry to hear you're unhappy with our apps. I'll ensure your feedback is passed to our Digital team. If you'd like to discuss this further, our business customer service team are available on 03457 213 213. Lines are open 8am until 6pm, Monday to Friday and 9am until 12 noon on Saturday. Kind regards – Sammie
Peter Nicholls
7 March 2025
So it seems I can't use the messaging service for queries via my laptop, which is what I always use for business (charity) banking? And it takes much longer to type on a fiddly phone 'keyboard' than a proper desktop one.
Did you find this helpful?
The Co-operative Bank UK
7 March 2025
Hi Peter, I'm sorry for any inconvenience. The Help app can only be accessed on a mobile device.I'll ensure your feedback is passed to our business team. - Michelle
Piers Kittel
17 July 2023
Dreadful app, not clear my questions would be answered and it slows to a crawl if I type in more than 100 words, bad enough that Android thinks the app has crashed. Just as dreadful as everything to do with the bank.
165 people found this review helpful
Did you find this helpful?
The Co-operative Bank UK
6 November 2023
Hi thanks for your review and feedback Piers I'll ensure it's passed onto our digital team. - Michelle

App support

About the developer
THE CO-OPERATIVE BANK P.L.C.
tpp.support@co-operativebank.co.uk
The Co-Operative Bank 1 Balloon Street MANCHESTER M4 4BE United Kingdom
+44 343 487 3071

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