
Maria Jean 14
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App used to work perfectly, card and service good. However, since the last update, the app is constantly crashing on the login screen, meaning the app is completely inaccessible. I am being forced to log in on the website to manage my banking. It's very frustrating. I have cleared Cache, uninstalled and reinstalled, and updated my phone software, but nothing is helping.
9 people found this review helpful
NewDay Ltd
3 February 2025
We're sorry to hear this Maria. We're aware of issues with logging in involving some broadband services. We're looking into this issue and hope to resolve this quickly. For now, please try log in using your mobile data and not your wifi or log in using the web version of the app - Steve.

David Taylor
Please can you fix your app. It works for a time but then it starts freezing/crashing on the splash screen every time I open it and the only solution is to uninstall it and reinstall (clearing the data doesn't fix it) and log in again and then it works for a while but eventually the same thing happens again.
2 people found this review helpful
NewDay Ltd
17 February 2025
Hi David Taylor, we're sorry to hear this. We've been experiencing some with specific internet providers but this is now resolved and we're unsure if your issue is related to this. If you continue to experience these problems you're more than welcome to contact our friendly Customer Service Team on: 0333 220 2691 - Steve

Sean
App was working fine, card and service good, however, in the last week, the app is constantly crashing a the login screen which consequently means I cannot manage my banking through the convenient app and unfortunately, I am being forced to login on the website to manage my banking. Very frustrating. I have cleared Cache, uninstall Ed and reinstalled, updated phone software but nothing is helping. I am using a Samsung Galaxy S24+ so not an old phone at all and this does not happen elsewhere.
6 people found this review helpful
NewDay Ltd
27 January 2025
Hi Sean, we're sorry to hear about the issues you're experiencing. We're aware of the problem and our team is working hard to resolve this. Thank you for your patience. - JJ