Sainsbury’s SmartShop

3.2
16.1K reviews
1M+
Downloads
Content rating
PEGI 3
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About this app

Love to shop but can’t stand the queues? Want to be part of the future of shopping? Be part of the new way to shop at Sainsbury’s - all you have to do is scan, bag and go!

Here's how:
• Download the SmartShop app to register – you’ll need to have your nectar card ready
• Save Digital Nectar offers and earn Nectar points*
• Scan items you want as you walk around the store
• Pack your items as you shop
• Pay in a flash and feel like a VIP at one of our SmartShop checkouts* Or pay with Google Pay!

You can use SmartShop on your mobile data or our free in-store WiFi, where available.

SmartShop is currently available at over 100+ Sainsbury’s stores across the UK, with more stores being added all the time.To see if SmartShop is available in your store, just tap the ‘Find a SmartShop store’ button in the app, or visit http://stores.sainsburys.co.uk and apply the ‘SmartShop’ filter within ‘Customer facilities’.

WHAT THE MEDIA HAVE SAID

“We were genuinely impressed at the ease and accessibility of the till-free shopping experience.”
– The Independent

“It was an incredibly easy process - and something that I, a tech savvy early adopter, would happily do again.”
– Gizmodo UK

“[…] the future works remarkably well.”
– The Telegraph

KEEP IN TOUCH

If you have any issues with the app, please visit
https://help.sainsburys.co.uk/help/products/smartshop-faq or call us on 0800 234 6434.

* Please note that you'll need to be a Digital Nectar customer and have opted in to the offers on the Nectar app to view them in SmartShop. You will need to sign back in if you have not been active for 14 days or longer.

**SmartShop checkouts are not available in our mobile pay stores, as these are Google Pay in-app payments only.

*** Please note that SmartShop requires location permissions to correctly match you to your store during a shop.
Updated on
23 Apr 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Device or other IDs
This app may collect these data types
Personal info, App activity and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.2
15.9K reviews
Marika Rebicsek
20 December 2024
Fantastic app. As a disabled person, it's SOOOOOO helpful to be able to pack goods into my bags as I shop. Also love my personalised offers. Negatives. Twice, when I went to pay, it wouldn't accept my Nectar Points. I had plenty last week; wanted to use for my Xmas shopping! Frustrating as it messed up my budget. Secondly, every time I go to pay, it comes up, time for a quick check so I have to wait for staff to check all my shopping! It slows me up & being deaf, this adds communication issues.
47 people found this review helpful
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Sam Vereycken
28 December 2024
Unreliable, barely connects properly anymore. Frequently freezes on a white screen at start. Sometimes it doesn't recognise barcodes properly, or glitches out and logs something completely wrong (this could be a problem with Sainsbury's too though, given how useless they are now at resolving issues while they have reduced headcounts drastically to maximise profits). Frequent checks and rescans, better off just not bothering with it, complete and utter rubbish
69 people found this review helpful
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Steph B
11 September 2024
If I could give less than 1 star, I would. app doesn't work. I'm literally stuck on the "sign up" page. all questions answers, email fine, password accepted and yet.... all the "register" button does is have a little white circle that spins for a second then stops. won't sign me up/register me, and obviously can't log in without that. I have a screen recording of its uselessness.
50 people found this review helpful
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What's new

Performance improvements and some changes to enhance your experience in the app.