
Dana Meakin-Bainbridge
This app has been working well and then after my phone did updates it ran really slowly. I ended up only using it for the reward card and nothing else. I got a new phone and haven't even been able to open the app yet on the new device even after uninstalling and reinstalling several times. Still at war with it while writing this review. Additionally, my partner ordered books via the app that ended up getting lost in the system and arrived 3 months late. Going in store is better and easier.
15 people found this review helpful

Thomas Macdonald
Useless. Tried to search for a book. It brought it up then quickly said oops something went wrong, or cannot connect to page or something. Tried again, found said book, tried to search stock in store, says there are no stores near me, despite there being one in town. Pretty useless. Will stick to online, hate to say it but places like Waterstones etc need to catch up with the times. I dont always have time to go looking in a store due to shift work and family life. Deleting app again
19 people found this review helpful

Robert Owen
Sadly, the app is missing the most useful data on the web site. Such as which section you will find the book in a shop. Also, wish lists are hidden away under account. Odd, as you'll be looking for this should you be passing a Waterstones shop. Search is no better or worse than the web site. It still ignores available now and spelling has to be exact; problematic when the title is a translation.
4 people found this review helpful
Waterstones Booksellers Ltd
16 August 2022
Thank you for providing your valuable feedback. Please reach out to us at appsupport@waterstones.zendesk.com, if you have other suggestions - Anthony