Livi – See a GP by video

4.8
54.8K reviews
1M+
Downloads
Content rating
PEGI 3
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About this app

Livi lets you see a GP by video – any day of the week.

Get a GP appointment the same day, or book up to 3 days ahead at a time that works for you. Appointments include prescriptions, referrals and sick notes if you need – all without going to the doctor’s surgery.

Livi is perfect for when…

- You need to see a GP the same day, even on a weekend

- You can't see your usual GP and need medical advice

- You need a prescription

- You need a referral to a medical specialist

- Your child needs to see a doctor

- You need convenience or to choose your appointment time


Outstanding quality of care

Over 10 million patients in Europe. Livi is the first digital GP service to be awarded an Outstanding rating by the Care Quality Commission (CQC). This means you’ll receive the highest standard of medical care from our doctors.


Help with a wide range of medical symptoms

Just like a GP you’d usually see, Livi GPs offer medical advice for most conditions – although some may require a physical examination.

As well as help for managing long-term conditions, some of the common concerns Livi doctors treat include skin conditions and rashes, allergies, digestive problems, women’s health concerns and more.

How does Livi work?

Download the app, enter your details and select your GP practice.

You’ll then see if you’re eligible for our free NHS GP service and if not, anyone living in the UK can book a pay-as-you-go appointment.

Book an online GP appointment for a time that suits you. The clinician will video call you to start your appointment.
Updated on
2 May 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, App activity and Device or other IDs
This app may collect these data types
Personal info, Financial info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.8
54.1K reviews
Rachel Moorse
20 March 2025
I ran all the appointment pretests and when the doctor called, I accepted the call and just got a white screen perpetually loading. This has happened twice. The only guidance is to have a good connection and update the app and I have done both of those. This has happened twice now and each time the app has stated I missed the appointment. The support centre was closed for the time of the booking on both occasions so I couldn't do anything about it. Rubbish.
4 people found this review helpful
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Dan Rock
6 October 2021
I used this app in 2020 and it was great. As of now (October 2021) it's just not working. I had to reinstall it after it just gave me the "not logged in" error. And then after logging back in and trying to make an appointment it gets to the end of the process and says "something went wrong". There's a "try again" button but pressing that just brings that screen up again. So not possible to make an appointment right now.
35 people found this review helpful
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KRY International
7 October 2021
We'll look into this issue for you. Please send us a note at support@livi.co.uk so that we can follow up.
Heather Williams
24 July 2023
Initially good, but trying to set up again after a hard restore of my phone.. TERRIBLE! They've been sitting with my personal details and photos of my drivers licence for a MONTH. Nothing. The customer support has ignored my emails too. What are they doing with my info I wonder? To stop the world and let me off is easier.. I don't need an appointment for that! Good if you are lucky enough to have it work for you. Hope you are lucky.
12 people found this review helpful
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What's new

This update improves the booking experience and fixes a couple of minor bugs.