
Ben Scott
Terrible. I've downloaded, tried to login with membership credentials and it asks me to register. I try to register and it says an error has occured. I can login to the rewards website with no issues. I phone the number in the app, am told it's the wrong number, second person, puts me through to a third number with no options for rewards or apps. Not a Premier experience in any way shape or form.
65 people found this review helpful
National Westminster Bank PLC
9 July 2020
Hi Ben Scott, your Rewards login credentials are different to the Membership Services login, so in order to get access to the app, you’ll need to register with Membership Services first.
Visit https://membershipbenefits.natwest.com and click "Register now" on the homepage to register. For further help, email us membershipservicesapp@cxloyalty.com

A Google user
Can't login. Yes, I am using the Rewards login credentials (not my online account). No I don't want to send emails to resolve this. You have a serious recurring defect. Manage it. Logging in is a critical function. Shame on the technical team and more so on the management that allowed this to be shipped. Extremely poor performance.
43 people found this review helpful
National Westminster Bank PLC
15 April 2020
Sorry you can’t login Gary Varga. If you do decide to get in touch, please email us on membershipservicesapp@cxloyalty.com and include your membership number so we can contact you directly. Best regards.

A O
Can't use it at all. Won't let me login - gives an error message related to platinum accounts. Can't sign up because it says my Black account is already registered. Phoned the assistance line and they didn't understand - thought I couldn't figure out how to access my actual bank account through the main NatWest app. Pretty much useless as it currently stands.
26 people found this review helpful
National Westminster Bank PLC
23 April 2021
Really sorry to hear this. We believe we know what the problem is. Please can you email me at membershipservicesapp@cxloyalty.com. We'll then give you the support you need to get access to the app. Thanks Melissa