
Scott Dorsey
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It's great - when it works. I've had my shave less than a month and it never pairs with my phone twice in a row. I get the pair button but it never connects. I force close the app then re-open and all of the informational dialogues are duplicated twice. Only when I forget the device and re-repair does it work. I can't be doing that every time. Philips, if you can reach out to me I'll gladly send some screen grabs, recordings, logs what ever you need to solve this.
2 people found this review helpful

Philip Bailey
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I have had the S9983 since Dec and have had to uninstall the GroomTribe app twice due to it failing to connect. After reinstalling the app, it then connects, but I am not willing to continue with this procedure. Philips, please resolve the connection issues. In reply to Philips, I read the article on both occasions and could not connect until I carried out step 5, removed/reinstalled the app.
1 person found this review helpful
Philips Consumer Lifestyle B.V.
25 March 2025
Sorry to hear that you've had to reinstall the app several times due to issues with the connection, Philip. Please check out the tips from the article "I cannot connect my Philips Shaver to the GroomTribe App" on our website. If these tips don't bring improvement, don't hesitate to contact us on our website, Facebook or X for further assistance.

Mike O'Sullivan
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Took ages to connect. Just bought 7000 series and was quite keen to use the app. Tried for 45 minutes to get it connected with no success. Reset the shaver, restarted my phone, tried everything I could see in various 3rd party videos (that such videos exist at all should tell you all you need to know about this). Then another hour on, I tried again and it connected straight away. It baffles me how something as commonplace as bluetooth pairing can be so flawed.
3 people found this review helpful
Philips Consumer Lifestyle B.V.
25 September 2024
Hi Mike, it's unfortunate to hear that it took you longer than expected to pair your shaver to the app. We're glad to hear, however, that you managed and we hope that you'll enjoy using the app. Should you face this issue again, please feel free to contact us on Facebook (@Philips) or X (@PhilipsCare). We'll do our best to help!