HSBC UK Mobile Banking

4.7
3.56L reviews
5M+
Downloads
Content rating
PEGI 3
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About this app

The HSBC UK Mobile Banking app has been created especially to help our UK customers do their everyday banking on the move. Download it today and you can:
• Log on quickly and securely with biometrics including facial recognition or fingerprint
• Make payments and check your balances on the go
• Pay in one or more cheques up to a limit of £2,000 per day
• Block, report lost and order a replacement card
• View or cancel standing orders and Direct Debits
How to log on to Mobile Banking
• If you’re registered for HSBC Online Banking, you can use your existing details
• If you’re not yet registered, simply download the app, then select ‘Register now’.
Access all your essential banking services on the go. Download the HSBC UK Mobile Banking app today.
Want to know more?
Move money
The HSBC UK Mobile Banking app lets you send money to family or friends using their account details or mobile number. Pay bills with pre-populated bank details for hundreds of major businesses. And instantly move money between your personal accounts.
Mobile statements
With the HSBC UK Mobile Banking app you can securely access your current account, savings and credit card statements.
Mobile cheque deposits
The HSBC UK Mobile Banking app lets you pay in cheques without going to a branch by selecting the account, entering the value then scanning the front and back of the cheque. Please keep any cheques until they show in your account. £2,000 per day. Cheques deposited before 10pm on a working day will be available by 11:59pm the next working day.
Block your card
Ever lost your card, only for it to turn up the moment you cancelled it? With the HSBC UK Mobile Banking app you can place a temporary block on your card with just a few taps. It will stay blocked until you unblock it, or it can be reported as lost or stolen.
Live chat
Need help or assistance? Select 'Chat with us' in the Support menu and, if you’re a Digital Secure Key user, we’ll send you an alert when we reply. So you're free to get on with your day.
Gambling restriction
You can choose to restrict transactions made to gambling businesses, such as casinos and online betting companies, and recurring transactions such as The Postcode Lottery. The block only applies to individual cards held in your name.
This App is designed for use in the United Kingdom. The products and services described in this App are intended for UK customers. This App is provided by HSBC UK Bank Plc ('HSBC UK') for the use of existing customers of HSBC UK. Please do not download this App if you are not an existing customer of HSBC UK. HSBC UK is authorised and regulated in the United Kingdom by the Financial Conduct Authority. If you are outside the UK, we may not be authorised to offer or provide you with the products and services available through this App in the country or region where you are located or resident in. This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.
• Log on quickly and securely using biometrics
• Make payments and check your balances on the go
• Pay in one or more cheques up to a limit of £2,000 per day
• Block, report lost and order a replacement card
• View and cancel standing orders and Direct Debits
Updated on
May 6, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity
This app may collect these data types
Location, Personal info and 8 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.7
3.48L reviews
David Craggs
21 March 2025
2023 Notifications still not working after three weeks. All they say is "We are working as fast as we can to fix the problem". This is since the app stopped working. Three weeks, it doesn't take that long to go to the moon and back. * Update. The notifications are now working. * Update. Apparently it's only card transactions that are now working. 2025 *Update on update. Notifications again not working for transactions in my current account. Seems to be a common problem.
64 people found this review helpful
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HSBC
17 December 2023
Hi David 🙂 I am very sorry to hear this 😥 Please go into the setting and preferences section and turn the notifications to off. Then log out. Then go back in and switch them back on. This should fix this issue for you. If it does not, then please send us a secure message through the app, and we will help you with this there. ^Alison.
Chris Henderson
30 January 2025
Can't pay a cheque in on Google Pixel devices. App keeps crashing. This has been happening for months now. Edit: I got a stock reply asking to make sure the app software and phone software is up to date. It was already, I checked, and I've done all that. This problem persists on Google Pixel Devices. Either 'care' enough to test it or don't bother at all!
199 people found this review helpful
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HSBC
30 January 2025
Hi Chris, I am really sorry that you're having issues paying in your cheque on your device. Can you please check if the App and device are up-to-date, then restart the device? If you're still having issues please call our Online Helpdesk on ☎️ 0345 600 2290, or +44 1226 261 226 from outside the UK. Lines are open 08:00-20:00 every day. -Shanti
Gill Crofton
10 May 2025
since the update this has been awful. meant to be an improvement but I've lost sight of three years documents and now have to log online via a browser; which is meant to be avoided by using the app! found this out after wasting my time with a 30 mins chat and having read the NOT updated covering email telling me where to find documents on the OLD app. Communication from HSBC has been beyond terrible for the last 12 months as they've outsourced more and more it's become an absolute farce.
3 people found this review helpful
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HSBC
10 May 2025
Hi Gill, I am sorry for the experience you have had with the new app update. If there's anything we can do to improve we really value the feedback from our customers such as yourself, please find the link to do so below https://www.hsbc.co.uk/help/feedback-and-complaints/

What's new

We've refreshed our app with an improved design, making it quicker and easier to bank with us.
So what's new:
•  Personalise your home screen, putting your most used features at your fingertips
•  Smoother navigation between your products and services
•  Dedicated hubs to make it easier to find what you need
•  An enhanced mobile chat that acts like your very own assistant
Our new features are rolling out over the next few months, if you don’t see them right away, they’ll be with you soon.