
Marc Garcia
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App should be improved, field for entering the full name doesn't allow more than 14 letters, camera for signature is broken and rotates the image and does other transformations so the picture is different than the preview, and feedback form doesn't allow punctuation signs. But at least I could create the account (I couldn't with the apps of two other banks), and support was very fast and helpful.
29 people found this review helpful
Abu Dhabi Commercial Bank
June 17, 2023
Hello, we apologize for the inconvenience. Please contact us at appreview@adcb.com and share your mobile number so we can address this issue for you.
M.A

Baraa J
I'm trying to open an account using the ADCB Hayyak app, but the passport scanning feature is very frustrating. The camera interface is too small and unresponsive, making it almost impossible to capture a clear scan. It would be much better if you allowed users to enlarge the capture window or upload a passport photo instead. I’ve tried over 10 times without success, and now I’m locked out for 10 minutes due to multiple failed attempts.
1 person found this review helpful
Abu Dhabi Commercial Bank
May 21, 2025
Hi, could you please tell us what went wrong? Contact us at appreview@adcb.com
A.E

MERAJ JALAL
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I am trying many times to open my account, but am not able to open it. I don't know why, but I felt very bad. After the documents scanned, suddenly, the message shows that we can't proceed with your request. Our representative will contact you. or download new versions that have been updated. Very disappointing 😞 This App needs improvement. & People who are trying to open account should be helped. We all expect better from ADCB. Thanks
119 people found this review helpful
Abu Dhabi Commercial Bank
February 7, 2024
Hi, we are very sorry you feel this way. We'd love to take a look at the issue, kindly share your contact number at appreview@adcb.com and we will be happy to help you further.
S.M