
World Citizen
SCAM. I authorised a £1 7-day trial and was also charged £9.99. I then went to the Google Play Store to see if it was a subscription but there was no mention of the app there. There's also nowhere on the app to cancel or delete a profile nor does it have a way to contact the developers. I had to come here to get an email address to contact them! I asked for a refund of £9.99 and to cancel and delete my profile. I got an automated email asking for a receipt of the payment.
110 people found this review helpful
Basenji Apps
October 5, 2024
Hello! We’re really sorry for the frustration and confusion this has caused 😔. It’s definitely not the experience we want for you. Please send the payment receipt to support@bsnj.co, and we’ll make sure your refund request is handled promptly, and your profile is canceled and deleted. We’re here to get this sorted for you! 💙

Shai Morris
Scam. They are just here to take money. Due to unforeseen circumstances, I am no longer financially able to pay for a subscription for this app. There was no notification of my trial ending and there's NO WAY to cancel a subscription without jumping through so many hoops. I have emailed about cancellation, and I expect it to be cancelled within the week. And a refund for the £24.99 you have taken from my account without any notification of a subscription starting.
38 people found this review helpful
Basenji Apps
December 16, 2024
Hey, Shai! 😊 Our support team has already replied to your emails. Make sure to check your inbox for our responses. If you have any more questions or need further assistance, don't hesitate to reach out again! 📧 We're here to help!

Hannah Aitman
I've been unable to cancel the subscription for multiple months and being charge £27.99 a month is putting a financial burden on me, you need to make it easier to cancel the subscription, also there's no sign of it anywhere on the app store, and the app is just as bad, 100% of it you can get free somewhere else, I would give this app 0 stars if I could, and the fact they don't give refunds as scummy, I was never notified when the free trial ended and it's been months of trying to work it out
35 people found this review helpful
Basenji Apps
December 31, 2024
Hi Hannah! 💌 We're sorry you're facing issues canceling your subscription. Our team is here to help! Reach out to us at support@bsnj.co, and we'll quickly address your concerns. Your satisfaction matters to us, and we're dedicated to providing a positive experience. 🌿