
Dana Moult
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Getting an error 'recording finished unexpectedly, we were unable to save the video file.' I have 63GB of free space. I am only testing the app, and this might be because I have zero minutes available to me on FourteenFish, but the need to purchase more minutes should be displayed to avoid confusion.
1 person found this review helpful
Egton Medical Information Systems Ltd
October 22, 2020
**Update: We've released a new version (0.1.10-android) that we hope will resolve this issue.** Thanks for your report. We're working hard to address issues some users are having with making recordings with the app. Recordings made and uploaded with the Consult app do not affect minutes credited to your FourteenFish account.

Natasha
Getting an issue with saving the video file - when I stop recording i get a message saying the recording finished unexpectedly and was unable to save. I've got plenty of space to save the file and all the permissions are okayed so i don't know why it's not working. Anyone else had the same issue?
2 people found this review helpful
Egton Medical Information Systems Ltd
October 22, 2020
Thanks for your report, and apologies this didn't work for you. We've just released a new version (0.1.10-android) that we hope will resolve this issue.

Emmanuel Bewaji
This is the most frustrating thing ever. You sit there and do a great consultation only to get to your device and realise that it stopped recording with an error message. And none of the reasons given apply. I did not run out of space, phone on airplane mode and do not disturb. Why does it stop? Arrrghh!!!!
4 people found this review helpful