
Tracey C
- Flag inappropriate
- Show review history
I'm having real issues with the app. I contacted the call centre and they hinted it was sky broadband. I have contacted sky they had even got me to turn off the broadband shield to see if I could log in went through all possible trouble shooting. Sky seem to think the problem is with the app not been compatible. Please get it sorted not worked for a couple of weeks now yet all other apps on my device are fine
13 people found this review helpful
Hi Tracey, thanks for the update and I do apologise once again for any issues you've had previously but I'm glad to hear that everything has been sorted out now. If you encounter any issues in the future, please do not hesitate to contact us so we could look into it immediately - Nicole

Bryan Sturdy
- Flag inappropriate
- Show review history
Latest version now working after an outage of a few hours where it was stuck at biometric login saying error has occurred and offering a retry - but never works. Later that morning the app started displaying a message saying the service was under maintenance. Ideally, it would report a server-side error from the start to avoid users wasting time trying to log on
2 people found this review helpful
NewDay Ltd
February 11, 2025
We're sorry to hear this, Emma. We're aware of issues with logging in involving some broadband services. We're looking into this issue and hope to resolve this quickly. For now, please try log in using your mobile data and not your wifi or log in using the web version of the app or with the VPN. We apologise for any inconvenience - JJ

Frequentshopper24
The app is ok, when it works. There appears to be issues quite often when I use it. I've just today paid off quite a chunk of the balance from my current account, problems throughout the journey. At the final stage I got a message stating there was an issue with the service, no sign of the money in my credit card statement, but it's pending in my current account. Not happy!
1 person found this review helpful
We're sorry to hear this Frequentshopper24 and apologise for any inconvenience caused! If this payment has yet to be allocated please get in touch with our Customer Service Team on: 0330 175 9829 so we can look into this further - Steve