
Angel V.
The app keeps logging me out; it switches countries. And for several days, it does not load even after clearing the cache or reinstalling. This is supposed to be a work tool. I pay a hefty annual fee for the service, and Im specting almost flawless functioning, not constant bugs. Also only has a portion of the functionalities I can do in the desktop app, even the basic ones. Your competition has full functionality on their apps. You're not giving me a reason to renew my contract.
1 person found this review helpful
We're sorry to see you're having login issues with the app, we'd love to know more about it so we can solve the problem. Sadly, this review doesn't give us enough info about your account to investigate further. We leave our phone number +52 5541653261 and our email soporte-mx@doctoralia.com at your disposal, where one of our agents will help you.

Mitja Oblak
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App keeps logging out, very slow. Sometimes doesn't send messages and deletes them instead. The second (very) big issue is that the app keeps logging you out and doesn't even save your country, so you have to reselect it every time. You still get notifications for incoming messages, but when you open the notificatuon you often have to log-in again.
3 people found this review helpful
Docplanner
February 24, 2022
Dear Doctor, we are really sorry for the inconveniences you are facing using our App. In order to better investigate the issues you have encountered, we need you to provide more details to your dedicated account manager who is trying to contact you. Hoping to find a solution as soon as possible, greetings.

Felipe Amorim
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On the website I singed in with Google account, but on the app that's not an option. It doesn't accept my Google credentials either, and when I try to hit "forgot my password" it says "incorrect field format". So it's either not registering my email or this is not working. It's funny how on the website says "it's better on the app". One star because I can't do anything on the app. Once I'm able to at least access it, then I'll update the review.
5 people found this review helpful