
MegaGregg
Absolute waste of time! Nothing worked to verify my age. The built in video app would not playback the video it recorded for them to review. Due to this issue, nothing else would work because it kept saying my video was rejected because it could not be played. Even if I tap on other ways to verify like ID or photo it still cam back to a screen that said my video was rejected and try again. I tried 5 times and each time it was rejected due to being unplayable.
59 people found this review helpful
Hi, Sorry to hear about your experience. It sounds like you encountered a technical issue with the video verification process, which shouldn’t have happened. We appreciate you trying multiple times and understand how frustrating that must have been. If you haven’t already, please reach out to our support team, and we’d be happy to help . Take care.

Michael B
This app barely works. I can't get the scanner to actually scan a QR code. When I scan that code with Google Lens instead and click on the link, the app opens up and then gives me an error when I try to submit the information. Not much use for a digital ID app that refuses to do the one thing I need it to do.
70 people found this review helpful
Hi Michael, We’re sorry to hear about the issues you’re experiencing with the app. Our support team would be happy to help resolve this for you. Please reach out to us at help@yoti.com with more details about the problem, and we’ll do our best to assist. Thank you for your patience! ^MS

gandolf dude
Absolutely awful app. I wouldn't have downloaded it if i didn't need to use it for a government thing. Trying to take a picture of your ID literally takes ages, you need the right angle, light, position, etc. Once that's done, its alright... until u realise its super messed and constantly bugs out. Ive been locked out for 90 hours and each time i go back on to check how long i have left it resets the timer.
125 people found this review helpful
Hi, Thanks for leaving us a review and we are sorry to hear you have faced issues within the app. You can find clear instructions on how to scan your ID document on our FAQ page found on our website. If you are continuing to face issues within the Yoti app, please feel free to get in touch with us directly and we'll be happy to help. Thanks, ^CH